Shipping & Delivery
Last Updated: 13th November 2024
At Emaan, we are committed to providing a seamless shopping experience, including efficient and reliable shipping and delivery. Please review our policy below for details on our shipping practices.
1. Shipping Partner
- We have partnered with Shiprocket to manage the shipping and delivery of all orders. Shiprocket’s reliable network ensures timely and safe delivery of your products to your doorstep.
2. Processing Time
- Order Processing: Once your order is placed, please allow 1-3 business days for order processing. During this time, we prepare your items for shipping, perform quality checks, and hand over your package to Shiprocket.
- Order Confirmation: You will receive an email confirmation with tracking information once your order has been dispatched.
3. Shipping Times
- Domestic Shipping: Standard shipping times within India generally range from 3-7 business days, depending on your location.
- International Shipping: If available, international shipping times may vary by destination. Please contact us at info@emaan.world for more information about international shipping availability and estimated delivery times.
4. Shipping Charges
- Domestic Orders: Shipping charges will be calculated and displayed at checkout, based on your location and order size.
- International Orders: Any additional customs fees, import duties, or taxes that apply are the responsibility of the customer and may be due upon delivery.
5. Tracking Your Order
- Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor the status of your delivery through Shiprocket’s tracking portal.
- Tracking Updates: For updates on your shipment, please allow up to 24 hours for tracking information to reflect in the system.
6. Delivery Issues
- Delayed Shipments: While we strive to ensure timely delivery, delays may occur due to unforeseen circumstances. If your order is delayed, please contact us at info@emaan.world for assistance.
- Lost or Damaged Packages: If your package is lost or arrives damaged, please reach out to us within 48 hours of receiving the package (or the estimated delivery date for lost items) so we can work with Shiprocket to resolve the issue.
7. Contact Us
If you have any questions or need further assistance with your order, feel free to reach out to our customer support team:
Email: info@emaan.world
We appreciate your trust in us and our delivery partner, Shiprocket, to bring your favorite products directly to you.